Effective Date: October 6, 2025
Overview
These Terms and Conditions, together with any policies they reference, apply to your access to and use of treeserviceaurora.com and any related website that links to these Terms (the "Website"). Please review them carefully because they affect your legal rights.
By using the Website, you accept these Terms. If you do not agree, you must not use the Website. We may revise these Terms or limit access at any time, with or without prior notice. Continued use of the Website means you accept the updated version. The Website is designed for users in the United States and its territories. You confirm that you are legally able to enter into this agreement and meet those location requirements.
Our Privacy Policy explains how we collect, use, and share personal information, and it is part of these Terms. By using the Website, you acknowledge that you have reviewed the Privacy Policy and agree to it.
These Terms include a binding arbitration agreement and a class action waiver (see Section 20: Dispute Resolution).
1. The Website and What We Do
The Website is a technology platform that lets homeowners and consumers submit service requests to independent providers of home improvement, maintenance, repair, renovation, and related services ("Third-Party Providers").
We do not:
- Deliver home improvement or professional services ourselves.
- Review the quality, licensing, or legality of Third-Party Providers.
- Confirm compliance with laws, permits, or licensing requirements.
- Sponsor, endorse, or employ Third-Party Providers.
Using the Website gives you:
- Access to tools that connect you with Third-Party Providers.
- If you are a provider, access to potential customers.
You use the Website entirely at your own risk.
2. Form Submission and Contact Consent
When you submit a form, you allow us to use your information as described in the Privacy Policy. You also expressly agree that we and Third-Party Providers may contact you by:
- Phone (including autodialed or prerecorded calls)
- Text message
- Postal mail
Message and data rates may apply. You do not have to give consent to make a purchase. You can opt out by following the instructions provided.
You agree that:
- The information you submit is true and complete.
- We may monitor or record calls.
3. Eligibility and Authority
You may use the Website only if you can form a binding contract and satisfy these requirements:
- You are at least 18 years old.
- You are located in the United States or its territories.
- You are not prohibited from using the Website under applicable law.
If you accept these Terms on behalf of a company or other organization, you confirm that you have authority to bind that entity.
4. License
We give you a limited, non-exclusive, non-transferable, revocable license to access and use the Website on devices you own or control. All rights not expressly granted remain reserved.
5. Restrictions on Use
You may not:
- Use the Website to compete with us, harass others, or break the law.
- Scrape, hack, probe, disrupt, or overload the Website.
- Collect user information for unsolicited outreach.
- Make false or misleading statements.
- Copy, frame, monitor, reproduce, or alter content without permission.
- Reverse engineer the Website or remove security controls.
We may suspend or end access at any time, with or without notice.
6. User Content and Feedback
You may submit content such as feedback, messages, or reviews. You keep ownership of what you submit, but you grant us a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display it.
You represent that:
- You own the content or have the necessary rights to share it.
- Your content does not violate any law or infringe anyone else's rights.
We may use feedback without restriction or obligation.
7. Links and Third-Party Sites
Any links to Third-Party Providers or other websites are provided only for convenience. We are not responsible for their content, policies, or practices. Your use of those sites is governed by their own terms.
8. No Endorsement or Contracting
We do not endorse, verify, or guarantee any provider. Any quotes displayed are informational only and not binding. Any agreement you enter into is solely between you and the provider.
9. Premier Partners and Communications
By submitting your information, you authorize partner companies to contact you using automated methods, including phone or email. You are not required to consent in order to buy services. See Section 2 for opt-out instructions.
10. Disputes with Third Parties and Release
Any dispute you have with a Third-Party Provider is strictly between you and that provider. You release us from claims connected to those disputes.
California residents waive Civil Code §1542; similar waivers apply in other jurisdictions where permitted.
11. Intentional False Information
If you provide false contact or address information, you may face legal liability. You agree to indemnify us and any affected providers for resulting losses and damages.
12. Proprietary Rights
All Website content, including trademarks and copyrights, belongs to us or our licensors. Nothing in these Terms transfers ownership to you.
13. Reliance on Information
Information on the Website may be outdated, incomplete, or inaccurate. We do not promise that it is complete or correct.
14. Termination and Changes
We may change, suspend, or discontinue the Website or your access to it at any time. Some provisions will continue after termination, including disclaimers and arbitration terms.
15. Disclaimers
The Website is provided "as is" and "as available."
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
You use the Website at your own risk.
16. Limitation of Liability
To the fullest extent allowed by law:
- We are not responsible for indirect, incidental, special, or consequential damages.
- Our total liability is limited to $100 or the amount you paid us.
Some jurisdictions may not allow these limitations.
17. Indemnification
You agree to defend, indemnify, and hold us harmless from claims arising out of your:
- Violation of these Terms
- Submitted content
- Interactions with providers
18. DMCA and Infringement Notices
Send infringement claims to:
DMCA Agent
4023 Kennett Pike #50129
Wilmington, DE 19807
Include:
- A description of the work and where it appears
- Your contact details
- A statement that you are authorized to act
False claims may create liability.
19. Electronic Communications
You agree to receive communications electronically through email or notices posted on the Website. These electronic communications satisfy any legal requirement for written notice.
20. Dispute Resolution and Arbitration
Disputes are resolved through binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA).
- Location: Boston, Massachusetts
- Claims ≤ $10,000 may be decided through written submissions.
- No class actions or jury trials are permitted.
- The arbitrator's decision is final and binding.
21. Choice of Law and Venue
These Terms are governed by Delaware law.
Any dispute that is not subject to arbitration must be brought in the state or federal courts located in Delaware.
22. International Use
The Website is operated from the United States. If you access it from outside the country, you do so at your own risk.
23. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including natural disasters, war, or power outages.
24. California Notice
Consumers may contact the California Department of Consumer Affairs at:
400 R Street, Sacramento, CA 95814
Phone: (800) 952-5210
25. Statute of Limitations
Any claim related to the Website must be filed within one year unless a longer period is required by law.
26. Severability, Waiver, and Entire Agreement
If any part of these Terms is found invalid, the remaining provisions will remain in effect.
Headings are included for convenience only.
These Terms and the Privacy Policy form the entire agreement between you and us.
27. Miscellaneous
Using the Website does not create a joint venture, partnership, or employment relationship.
No third party has rights under these Terms.
28. Contact
If you have questions, contact us at the address above.
All rights reserved.
